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Learning Support
Personalised Learning Space (myPLS)
The AeU’s Learning Management System known as myPLS which was developed in-house since the beginning of the University’s operation in 2007 serves as the main eLearning platform. myPLS has been designed to be learner-centred, easy to use with intuitive navigation tools – an effort to make myPLS more user-friendly and attractive to learners.
myPLS platform allows learners and academic facilitators to communicate, share information, access course materials and e-contents, and keep them in the loop on academic matters and developments taking place within the university. It also provides direct links to resources and services, such as the digital library, learner support and academic services to ease learners in their learning process.
Knowledge Centre (Digital Library)
With a history of educational and technological innovation, AeU has established an extensive university library with a comprehensive array of scholarly and professional reference and research materials. The university library known as AeU Knowledge Centre is one of the most comprehensive online libraries in the country. The e-collection covers more than 100,000
e-books, 71,000 e-journals and 1.2 million e-thesis titles with over 600,000 in full text focussing mainly on the subjects offered at AeU. The extensive library resources have been specially designed for the unique needs of AeU and to enhance our students’ experience.
Opening Hours:
We open daily. Please find the details of operating hours below:
| Standard Operating Hours (During Semester) | |
|---|---|
| Monday – Friday | 8.30 AM – 6.00PM |
| Saturday – Sunday | 8.30 AM – 6.00PM |
| Public Holiday | Closed |
AeU eLibrary Services
You can still enjoy the advantages at AeU, even after you’ve left. AeU Alumni can access all sorts of excellent benefits. From daily library membership and discounts on campus facilities bookings to a 10% postgraduate bursary. Stay connected and reap the rewards.
Based on the category of membership of the AeU University Library, loan privileges are as given below:
| Patron | Category | Loan Period | Quantity | Fees |
|---|---|---|---|---|
| Student | Undergraduate | 3 Weeks | 3 Books | |
| Post-graduate | 3 Weeks | 5 Books | ||
| Staff | Academic Staff | 3 Weeks | 5 Books | |
| Non-Academic Staff | 3 Weeks | 3 Books | ||
| External Member* | Ordinary Member | 3 Weeks | 1 Book** | RM 500/Year |
| Day Member | Library use only | Library use only | RM 20 Per Day |
GMembership and privileges will be reviewed from time to time.
**External members may borrow if they pay a deposit of RM500 per book. Maximum of 2 books per membership, this deposit is refundable at the point of termination of membershi
Interlibrary Loan service is to obtain materials needed primarily for research or academic purposes which are not available in AEU Digital Library. (This service however is limited to the Staff and Students of AEU.) The AeU library has signed the memorandum with the National Library which gives access to 500 libraries in the country under this Scheme. In addition to this, under the Document Delivery Service (DDS) of the same scheme, copies of journal articles and or book chapters may be obtained from member libraries.
With information becoming increasingly complex and varied, it is essential that users know how to access information resources, how to evaluate, manage, and use them effectively. Information skills are essential to the success of a student’s academic career, and to become an independent and lifelong learner.
User Education and Information Skills sessions are provided by the library. Special workshop sessions to aid users on information searching are organised regularly by the librarians. Post graduates are given information skills workshops as part of the Research Methodology Sessions. The library staff is available to help students within the Library at all times. On-line information searching guides are available from the library website.
The i-Desk of a library is where professional librarians provide library users with directions to library materials, advise on library services and assist users to find general information from the library’s resources.
Special information needs for researcher may be discussed with the librarian through our library counselling services.
Learner Services Centre (LSC)
The Learner Services Centre (LSC) is always there to help and advise you throughout your study @ Asia e University (AeU). Our role is to be a one-stop centre in attending to enquiries and providing various support services to AeU learners.
Operation Hour
Monday to Thursday : 8.30am-5.30pm
Friday : 8.30am to 5.15pm
Email: lsc@aeu.edu.my
Tel: 1-300-300-238 or +603-27850000
Services:
> Academic advising.
> Assisting with application and registration.
> Verification and certification of documents.
> Collection of hard copy assignments.
> Collection of payment.
Client Charter
| Service Provided | Timeline / Duration |
|---|---|
| Consultation for walk-in customers | first come first serve basis |
| Consultation for in-coming calls | within 3 rings |
| Registration for walk-in customers | on the spot and first come first serve basis |
| Registration for online customers | within 3 working days |
| Certification letter for EPF withdrawal from the 2nd account to finance your study. This applies for Malaysian students and Non-Malaysian students (expatriate) who became a member of EPF before 1 August 1998. | within 3 working days |
| Perbadanan Tabung Pengajian Tinggi Nasional (PTPTN) loan | within 2 weeks from the submission date |
| Application submission for the physical disability incentive to the Ministry of Higher Education, Malaysia (Malaysians only) | within 3 working days |
| Response to enquiries (calls) | will be resolved within 7 working days |
| Response to email enquiries | within 2 working day |
Last Update: July 13, 2017